How To Use the Creative Cloud Cleaner tool

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In this tutorial, learn how to use the Creative Cloud Cleaner tool.

The Adobe Creative Cloud Cleaner program is aimed at expert computer users and can resolve a variety of issues (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers).

What is the Creative Cloud Cleaner tool?

The Creative Cloud Cleaner application is a solution for advanced users who want to clean up corrupted installs. It deletes or corrects problematic files, as well as resolves permission issues in registry keys.

When should I use the Adobe Creative Cloud Cleaner tool?

In the event of these problems, use the Creative Cloud Cleaner tool while taking the necessary precautions (such as backing up pertinent folders).

  • You’ve already attempted to repair or uninstall the Creative Cloud desktop software, but you still can’t update or install it.
  • You wish to get rid of all older Adobe applications.
  • Even though you’ve tried deleting and reinstalling the Creative Cloud software, it still won’t launch.
  • Even after several attempts and after trying these common solutions, you are unable to sign in to Adobe apps.
  • Even after trying these common solutions, you can’t connect to Adobe servers and have limited access to Adobe apps and services.

Important first steps

To avoid data loss, make sure to follow these instructions before using the Creative Cloud Cleaner application. Always double-check that you’ve made the appropriate backups of your files and directories.

1. To make a backup of your log files, run the log collector tool.

Why run the log collector tool? If you come into a mistake using the Creative Cloud Cleaner tool and decide to contact us, the logs make it easier for Adobe Customer Care to assist you.

2. In the Creative Cloud desktop app, you may check the sync status of your Creative Cloud files’ sync. Wait until all of your files are completely synced.

It’s possible that files that aren’t linked to your Creative Cloud account will be lost.

3. In Task Manager (Windows) or Activity Monitor, close Adobe Desktop Service and Core Sync.

4. Make a copy of the following link:

In MACOS

~/Library/Application Support/Adobe/CoreSync/

(If the library content is hidden for you, see Can’t see user library files in MacOS  X 10.7 and later.)

In WINDOWS

C:\Users\username\AppData\Roaming\Adobe\CoreSync

Don’t have enough space? If you’ve ran out of space, go to the following path and save a copy of the cloudnative folder.

In MACOS

~/Library/Application\ Support/Adobe/CoreSync/cloudnative/

In WINDOWS

C:\Users\username\AppData\Roaming\Adobe\CoreSync\cloudnative

5. Close any Adobe programs that are open, including the Creative Cloud desktop app.

6. Quit the remaining Adobe background processes in Task Manager (Windows) or Activity Monitor (macOS).

  • Creative Cloud
  • CCXProcess
  • CCLibrary
  • CoreSync helper
  • Adobe IPC Broker
  • armsvc
  • AGS Service

7. All content in Adobe product folders, including third-party plug-ins and preference files, should be copied.

Is there, for example, a third-party Adobe XD plug-in you’ve been using or a Photoshop workspace you’ve saved? Make a copy of the folders you have on hand. See Migrate presets, actions, and settings for further information on how to migrate presets, actions, and settings in Photoshop.

8. Save a copy of your old installer files if you’re deleting older Adobe programs.

Caution: Only the two most recent versions of your Creative Cloud apps are available for download from Adobe. If you require continuing access to prior versions, make sure you have a way to reinstall them, such as discs or previously stored installers (downloads for older versions are no longer provided by Adobe).

9. Before you run the tool, be sure you’ve taken all of the essential measures by backing up your data.

How to use the Creative Cloud Cleaner tool

Select your operating system to access specific instructions.

Use Creative Cloud Cleaner tool for Windows

1. Download the Adobe Creative Cloud Cleaner tool.

If prompted, save the file to your device by clicking Save File.

2. Right-click the downloaded file and select Run as Administrator.

NOTE: Double-click AdobeCreativeCloudCleanerTool.exe to run the file if Run as Administrator is not available once you right-click.

3. In this order, follow the onscreen instructions:

a) Select your language: Type e for English or j for Japanese, and then press Enter.

b) Read the End-User License Agreement from Adobe: Accept or decline by typing y or n. (if you decline, the script stops). Tap Enter.

c) Type the number that corresponds to the option you want to select, then tap Enter. For example, if you wish to delete a Creative Cloud app, write 4 (CC Apps).

d) To uninstall an app, select it by typing the number that corresponds to the app name and then press Enter.
If you’re having trouble syncing your files, you may need to uninstall CoreSync. To do so, Tap 1 or 4 then Enter. After that, type the number that corresponds to CoreSync and tap Enter.

e) Verify that you really want to delete the entry: Type y and tap Enter.

f) (Optional) If you still can’t connect to Adobe’s servers, go through the procedures again to fix your host file. Type 12 to pick the host file option after accepting the End-User License Agreement. Confirm that you wish to fix the host file by typing the following: Type y and tap Enter. The Cleaner utility produces a backup of the host file in the same directory (called hosts_bkup), which you can restore if an issue arises.

4. Once the message “Adobe Creative Cloud Cleaner tool completed successfully” appears, press Enter and restart your computer.

5. Install your Creative Cloud or Creative Suite application after you’ve completed the Adobe Creative Cloud Cleaner utility.

Use Creative Cloud Cleaner tool for macOS

1. Download the Adobe Creative Cloud Cleaner tool.

2. To run the Adobe Creative Cloud Cleaner tool, double-click the AdobeCreativeCloudCleanerTool.dmg file.

3) To use the Adobe Creative Cloud Cleaner tool, double-click it and follow the onscreen instructions in the following order:

a) Choose your language from the upper-right option.

b) Read the End-User License Agreement from Adobe: Accept or decline by clicking Accept or Quit (if you decline, the script stops).

c) Choose an option from the upper-right menu. If you wish to uninstall a Creative Cloud app, for example, choose CC Apps.

d) Select the app you wish to clear up from the table, then click Cleanup Selected. (To clean out all installer-related files for the option you selected in step c, click Clean All.)

Similarly, if you’re having trouble syncing your files, you may need to clean up CoreSync. To begin, make sure that All is selected from the pop-up option. Then, from the list, choose CoreSync and click Cleanup Selected.

e) (Optional) If you can’t connect to Adobe’s servers, choose Fix Host File from the menu to fix your host file, then Cleanup Selected. The Cleaner utility produces a backup of the host file in the same directory (called hosts_bkup), which you can restore if an issue arises.

NOTE: Depending on the language preference of the Root user account, the End-User License Agreement is shown in English or Japanese.

4. Click Quit and restart your computer when you see the message “Adobe Creative Cloud Cleaner Tool completed successfully.”

5. When you have successfully run the Adobe Creative Cloud Cleaner tool, install your Creative Cloud or Creative Suite application.

How to use the Creative Cloud Cleaner tool for enterprise users (Enterprise admins only)

To get a list of all the products that the Adobe Creative Cloud Cleaner Tool may remove, run it in silent mode. It allows you to uninstall all Creative Cloud or Creative Suite apps on your computer, or to uninstall specific apps by commenting out lines in an XML file generated by the utility. See Creative Cloud Cleaner Tool for enterprise users for more information.

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