Is the 0x87DD0005 error preventing you from signing in to Xbox Live? We’ll explain what this problem means and what methods you can use to effectively solve it in this article.
What does 0x87DD0005 error mean?
0x87DD0005 is an Xbox Live connectivity error code that can appear on older Xbox 360 consoles, Xbox One consoles from earlier generations, and Xbox Series X|S consoles from current generations. Some PC users have also reported this issue when attempting to access their Xbox Live or Microsoft accounts on their computers.
When this error code is active, a player will be unable to login in to his or her Xbox Live account. This implies that you won’t be able to use any Xbox Live services, including the online gaming platform.
Causes of Xbox Live error code 0x87DD0005
Error 0x87DD0005 can be caused by a number of things. Let’s have a look at each of them in more detail below.
Server issues.
By far, server-side difficulties are the most common cause of the 0x87DD0005 error. Microsoft’s Xbox Live services, like any other server, can fall down due to an outage, maintenance, or overwhelming traffic.
If you were previously able to connect to the internet on your Xbox console but now see the sign in error 0x87DD0005, it’s probable that a server issue has arisen recently.
Slow internet connection.
If your home network is slow or overburdened, your Xbox console may be unable to establish a steady connection to Xbox Live servers. This can lead to a variety of issues, including the sign in error 0x87DD0005.
Fault in your home network configuration.
The 0x87DD0005 error might also be caused by issues with your network equipment, such as an unresponsive modem or router. Other times, non-functioning DNS settings provided by your ISP may cause login credential troubles or Xbox Live errors. When you get an Xbox sign-in issue, try troubleshooting procedures to make sure your home network is up and operating.
Account issues.
A likely cause has been identified as having inaccurate billing information in your Xbox account. Check the billing area of your profile to check if there are any details you need to alter, such as an outdated payment option or an erroneous debit or credit card. If you’ve recently made modifications to your account, you’ll need to complete this step.
How to fix Xbox Live 0x87DD0005 error?
If you’re encountering Xbox sign-in error 0x87DD0005, try the methods listed below.
Check Xbox Live server status.
Before you start troubleshooting your console or home network, make sure you check for any ongoing server issues. You’ll need to go to the official Xbox server status page to do so.
Reboot your Xbox console.
If there isn’t a known server issue right now, the next thing you should do is restart your Xbox system. Simply unplug the console from the power supply for around 30 seconds after turning it off normally. Then, turn your Xbox back on and look for the issue.
Run a speed test.
You may evaluate your Xbox’s internet connection speed by running a speed test. Here’s how you can do it:
- Navigate to your Xbox Home screen.
- Open Settings.
- Choose Network.
- Choose Test network connection.
- Select Detailed network statistics in the preceding Network page if you want to see how fast your download and upload speeds are.
Consider removing other devices from your wifi or network if you think your Xbox’s download and upload rates are unusually slow. If the speed improves and the 0x87DD0005 issue goes away, your network may have simply been too busy or slow.
We recommend contacting your Internet Service Provider if you require more troubleshooting procedures to resolve your slow connection issue.
Power cycle the router.
Another simple approach is to make sure your modem or router is rebooted. Minor network issues and sporadic Xbox Live errors can sometimes be fixed with this.
Just like your Xbox system, turn off the router and unplug it from the power supply for 30 seconds. Then, once the timer has expired, turn it back on, wait until all of the lights have stabilized, and try connecting to Xbox Live again to see whether the 0x87DD0005 problem has been resolved.
Check for wifi signal interference.
If you connect your Xbox via wireless, it’s likely that the internet connectivity problem you’re having is due to a weak wifi signal or signal interference.
Make sure there are no sources of interference between your Xbox and the router, such as thick walls, glass, metal, or other thick items.
Keep in mind that the signal range of the router is only 30 feet. If your console is too far away from the router, try relocating it closer.
Consider utilizing an Ethernet cable to connect to the router via a wired or direct connection. This will not only remove any potential signal interference, but it will also increase the speed of your connection.
Check for billing information issues.
If you have changed your billing information, double-check to see if there is any information you may have overlooked or items that need to be corrected.
To check your billing information on your computer or smartphone faster, go to the Microsoft website and follow these steps:
1. To get started, log in to your Microsoft account. Make certain that this is the same account that you use on your Xbox.
2. If you believe you need to adjust your Payment Options, go to the Payment & Billing tab. If you have any billing issues, you may also click Billing help from the same section.
3. Select Services & Subscriptions instead of Payment & Billing if you wish to double-check your account subscriptions, such as Xbox Live.
4. And then choose Billing infor.
Check this video for more help:
That’s about it.
