In this tutorial, learn how to fix Origin encountered an issue loading this page.
When attempting to run the Origin Windows application, some Windows users receive the error “Origin Encountered an Issue Loading this Page.” The majority of customers claim that this error occurs every time they try to run the app, while others claim that it occurs intermittently.
The problem does not appear to be limited to a single version of Windows, since it has been confirmed to occur on Windows 7, Windows 8.1, and Windows 10.
What is causing the “Origin Encountered an Issue Loading this Page” error?
We looked into this problem by looking at a variety of user reports as well as common repair solutions for the “Origin Encountered an Issue Loading this Page” error. As it turns out, there are various probable perpetrators that could be responsible for this problem:
Origin Servers are down – It’s possible that the problem is out of your hands. This error has previously occurred when Origin was briefly unavailable or was undergoing scheduled maintenance. If this scenario applies to you, your only option for repair is to wait until the problem is remedied.
Origin Cache contains corrupted files – Another reason you may be encountering this problem is that the Origin cache folder includes corrupted files, which are preventing the launch from proceeding. In this scenario, you should be able to fix the problem by going to the AppData Origin folder and deleting all of its contents to restart the program.
Insufficient privileges – As it turns out, this issue can also occur when the UAC (User Account Control) settings are set to be more rigorous than typical. Several impacted individuals who found themselves in this situation have claimed that forcing Origin to open with administrative credentials resolved the problem.
Origin installation is corrupted – This problem can also be caused by corruption in the primary Origin installation folder, which is a less common cause. This is most commonly reported in cases when the antivirus has isolated some files as a result of a virus infection. In this situation, uninstalling Origin and erasing any residual files should resolve the problem.
Browser cache issues – It’s almost certain that the error is caused by a problem with the browser cache if the error occurs inside a browser. The vast majority of users who encountered this problem were able to resolve it by clearing the browser cache completely.
Antivirus is blocking the Origin executable – Certain antivirus security packages that are overly protective have the potential to cause this problem. In this instance, you can either add the program to a whitelist (exception list) or switch to Windows Defender to remedy the problem.
VPN conflict – This problem can also arise if you’re using a VPN client that Origins hasn’t approved. Origins automatically block certain IP addresses generated by VPN solutions, resulting in this error notice. In this instance, you can either uninstall the VPN software completely or switch to a new VPN service to address the problem.
If you’re having difficulties with the same problem, this article will walk you through a few different troubleshooting techniques that may help you solve the problem. Below, you’ll discover a list of possible solutions that other users in similar situations have utilized to solve their problems. At least one impacted user has confirmed that each of the methods listed below is effective.
If you want to be as efficient as possible, we recommend that you follow the methods in the order in which they are presented, as they are sorted by efficiency and severity. Regardless of what is creating the problem, one of the solutions listed below should address it.
Method 1: Verifying the status of Origin’s servers
It’s conceivable that the problem is beyond your control, so stick to this technique and check the status of Origin servers before trying to cure it with a different method. If the servers are unavailable or undergoing maintenance, the “Origin Encountered an Issue Loading this Page” error may be beyond your control.
So, before moving to the other possible remedies below, check the status of the Origin services at these locations (here & here). Checking EA’s Twitter account or the Reddit hub for any signs of maintenance or outages is also a good idea.
If your investigations revealed no issues, the problem is most likely limited to your machine. In this case, proceed to the approach listed below.
Method 2: Deleting the Origin Cache
Accessing the Origin data folder and deleting the cache files there is one of the most effective remedies for the “Origin Encountered an Issue Loading this Page” error. Several afflicted users reported that after implementing this repair technique and rebooting their computer, they were able to open Origin without issue.
Here’s how to delete the Origin Cached files quickly:
1. To launch the Run dialog box, press Windows key + R. Then, to open Origin’s cache folder, type “%AppData%\Origin” and press Enter.
2. To get rid of any temporary files, select everything in the Origin cache folder, right-click, and pick Delete.
3. Once your computer has restarted, check to see whether the “Origin Encountered an Issue Loading this Page” error has been repaired.
If you’re still seeing the same error notice when you run Origin, try the following step.
Method 3: Running Origin with administrative privileges
As it turns out, insufficient permissions allowed to Origins could be another probable cause of this problem. If your computer’s UAC (User Account Control) settings are strict, Origins will likely not obtain adequate permissions to run normally unless you force it.
Several impacted customers have reported that after changing the main executable’s settings to always launch with admin access, they were finally able to launch Origin without the “Origin Encountered an Issue Loading this Page” issue.
Right-click the Origin.exe executable and select Run As Administrator to see if this situation applies. Follow the procedures below to make the modification permanent if the error no longer occurs.
Here’s a step-by-step guide on how to do it:
1. Choose Properties from the context menu when you right-click on the main origin.
2. Select the Compatibility tab and check the box next to Run this program as an administrator once you’ve arrived at the Origin Properties screen.
3. To save your changes and close the Properties window, click Apply.
4. Check to see if the problem has been resolved by launching the Origin store.
If this approach didn’t work or the steps didn’t apply to your present scenario, move on to the next method below.
PRO TIP: If the issue is with your computer or a laptop/notebook you should try using Restoro Repair which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by Clicking Here
Method 4: Reinstalling Origin & deleting the Origin folder
This solution may assist if you’re getting the “Origin Encountered an Issue Loading this Page” issue when trying to open Origin from the Windows program. Several people who were having the same difficulty as we were able to resolve the issue by deleting the contents of the Origin folder and completely uninstalling the application.
Note: If you’re using the Beta version of Origin, this method has a good probability of working.
According to popular belief, the Origin folder contains files that are prone to corruption. Here’s how to reinstall Origin, including how to delete the Origin folder and reinstall the application:
1. To launch the Run dialog box, press Windows key + R. Then, to open the Programs and Files window, type “appwiz.cpl” and hit Enter.
2. Scroll through the list of applications in the Programs and Features window until you find Origin. When you find it, right-click it and select Uninstall.
3. To complete the removal, follow the on-screen prompts, then close the Programs and Features screen after it’s finished.
4. Your computer should be restarted.
5. Navigate to this location and delete the entire Origin folder once the startup sequence is complete:
C:\Program Files (x86)
Note: If you installed Origin in a different location, go to that site instead.
6. To acquire the latest version, go to this link (here) and click the Download option under Windows.
7. Open the installation executable after it has been downloaded and complete the installation by following the on-screen prompts.
8. Check to verify if the problem has been resolved by launching the Origin shop.
If you’re still getting the same error, or if this approach didn’t work for you, move on to the next step below.
Method 5: Cleaning your Browser cache
If you’re having trouble accessing the Origin store through your browser, you might be able to address the problem by emptying your browser’s cache. The “Origin Encountered an Issue Loading this Page” error was no longer occurring, according to other customers who had been experiencing the same problem.
We recommend that you use software capable of erasing cookies automatically, regardless of which browser you’re using, because the processes for clearing cookies vary per browser.
Here’s a simple tutorial on how to install and use Ccleaner to clear your browser cache:
1. Install the free version of CCleaner from a working download site by going to this link.
2. After downloading the installation application, run it and follow the on-screen steps to install the software on your computer.
3. Open the Ccleaner application once the installation is complete.
4. Select Custom Clean from the left-hand vertical menu in Ccleaner.
5. Next, go to the Applications tab and uncheck everything except the browser-related elements.
6. To begin the process of removing your browser cookies, select Run Cleaner and then Continue.
7. Close Ccleaner and open Origin’s web version in the browser that was displaying the “Origin Encountered an Issue Loading this Page” warning before.
Method 6: Preventing Antivirus from blocking Origin (if applicable)
It’s also possible that an overprotective antivirus suite prevents Origins from talking with the outside world, resulting in the “Origin Encountered an Issue Loading this Page” error. This issue is more widespread than you might think, but it’s only been known to happen with third-party antivirus suites; Windows Defender is unaffected.
If you’re using a third-party antivirus suite and you’re having trouble, turn off your AV’s real-time protection and restart Origin. If the problem is no longer present, you have two options:
- Add the main Origin (Origin.exe) executable to the exception (whitelist) list to ensure that it’s not blocked by your AV – Each 3rd party AV has its own set of steps for achieving this. You can look for specific instructions on the internet.
- Uninstall the 3rd party antivirus that you’re using and use Windows Defender – Many customers have noticed that Windows Defender does not stop Origins, therefore switching to the default security program might fix the problem if a third-party AV is to blame.
Method 7: Uninstalling VPN application (if applicable)
The “Origin Encountered an Issue Loading this Page” error can also occur if you’re using a VPN client that isn’t approved by Origin, as multiple users have experienced. In this instance, you’ll be able to fix the problem by uninstalling the VPN software and restarting your computer.
If the problem was previously caused by a VPN application, this process will refresh the Origin connection and resolve it. Here’s a step-by-step guide on how to accomplish it:
1. To launch the Run dialog box, press Windows key + R. Then, to open the Programs and Features page, type “appwiz.cpl” and click Enter.
2. When you arrive, navigate through the list of applications to find the VPN service you’ve already installed.
3. Uninstall your VPN solution by right-clicking on it. Then, to finish the uninstallation, follow the on-screen prompts.
4. Restart your computer after the operation is completed to verify whether the “Origin Encountered an Issue Loading this Page” error has been repaired.
If you’ve any queries, check this video:
That’s about it.
