How to Fix Net­flix App Not Work­ing in Win­dows 11/10

In this tutorial, learn how to fix Net­flix app not work­ing on Win­dows 11/10.

Netflix consumers are dissatisfied with Windows 10. A quick look at the Windows Store ratings reveals everything. Even so, watching your favorite show through a browser is preferable to utilizing desktop software. The Netflix app on Windows 10 is now unavailable due to a number of issues.

The following are some common errors that we will attempt to correct in the guide below:

  • A black screen appears when Netflix is launched.
  • The loading screen remains unresponsive.
  • This download encountered an issue.
  • Error code H403: Sorry, there was a problem communicating with Netflix servers.

Let’s start with the simple fixes that should resolve the issue. If they don’t, you can move on to the more difficult ones.

See more: How to fix Netflix error U7353-5101 on Windows 10


1. Open the Windows Store and pick Downloads & Updates from the menu.

2. You may use this to check for updates for any software you’ve downloaded from the Windows Store.

3. I’m confident that the Netflix development team is aware of the issues and is trying to resolve them. Try the other steps until then.


This isn’t the first time it’s happened, and it won’t be the last. Netflix is one of the services that Down Detector monitors. You may see the most recent outage on a live map, as well as often reported difficulties and issues filtered by location.

Check it out and save it to your favorites for future use. It might be useful for another app as well.

Visit Down Detector


To enter Settings, press the Windows key+I shortcut and select Apps from the drop-down menu.

In the search field, type Netflix, then click it once to see the Advanced option, which you should select.

There are three choices available here.

Terminate will bring all related processes to a halt. When the Netflix app isn’t responding and you can’t use or close it, this tool comes in handy. The Reset option will remove all user data from the software and install it from scratch. I would suggest that you try this next. Finally, to verify if the Netflix app not working error has been repaired, uninstall the app and reinstall it from the Windows Store.


For programs installed through the Windows Store, Windows 10 includes a troubleshooting option. Return to Settings and look for Find and fix issues with Microsoft Store Apps.

Click Advanced to select Apply repairs automatically in the pop-up that appears, then click Next to follow the on-screen instructions. If it discovers anything, a solution will be suggested to you.


Restart Netflix after disabling your antivirus and Windows Firewall settings. Is the Netflix app on your Windows 10 machine currently operational? If this isn’t the case, you’ll need to accept the app in your Firewall settings. The steps for antivirus will vary depending on the program. Most antivirus programs have a section for authorizing and disallowing apps on the computer. On my PC, this is how it appears.

You can build a new Netflix entry if you can’t find one in the Inbound rules. To do so, go to Control Panel and look for Windows Defender Firewall, which should pop up. Allow an app or feature through Windows Defender Firewall by clicking the Allow an app or feature through Windows Defender Firewall button.

On the right, you’ll see a list of apps with two checkboxes. The first is for public networks, while the second is for private networks. Toggle one or both on, depending on the device you’re using to watch Netflix. I’m unable to do so because my antivirus controls the settings. If yours is similar, you’ll need to use the antivirus app to ‘allow’ Netflix. The steps should be comparable in nature.


When you notice the issue below, you should usually do the following steps:

Whoops, something went wrong. We’re having trouble playing this title right now. Please try again later or select a different title. Error code: U7353.

Flushing the DNS cache, on the other hand, can aid in the resolution of other issues.

Copy-paste the following command into Command Prompt with admin rights.

ipconfig /flushdns

A notification should appear indicating that the DNS flush was successful. Check to see if Netflix is working again.


Don’t be concerned. It will not harm your computer if you delete this file. The aforementioned file was created by Microsoft. Digital Rights Management, or DRM, is used by apps like Netflix. When you delete it, the system will immediately create a new file. A fresh copy of the file worked for some users.

To launch File Explorer, press the Windows key+E shortcut and search for mspr.hds without quotes in the C disk where you installed your Windows OS. If you notice many copies of the file, pick them all and delete them. Restart your computer and Netflix will reopen. Check to see if the error code shows again.

It’s fine if you can’t locate the file. Proceed to the next step.


Select your graphics driver under Display adapters in Device Manager by searching for it in the Start Menu.

Wait a few seconds after right-clicking on it to select Update driver. Check to see if the Netflix app is up and running.


The Intel Graphics driver installs the Intel Content Protection HECI Service. By clicking the Windows key+R shortcut, open the Run box and type msconfig before pressing Enter.

Uncheck the Inter(R) Content Protection HECI Service box, then return to step 8 and update your Intel graphics drivers. If you haven’t already, enable the HECI service and see if the Netflix app works.

If it still doesn’t work, try disabling the service and then try again. If the problem remains, re-enable it and go to the next step.


Netflix may be unable to access the GPU on your motherboard or dedicated card. As a result, the app’s performance may improve. Return to Settings and look for and open Graphics Settings.

From the drop-down menu, choose Universal app, then Netflix. To add Netflix to GPU, click Add.



The Options button should now be visible. Click it to bring up a pop-up menu where you may select High performance. The system default isn’t going to cut it.

In this video, we are gonna show you how to fix Net­flix app not work­ing on Win­dows 10 issue:

Because you’ll be streaming in higher quality now, a high-performance level may result in  more data usage.


I realize this isn’t the answer you were searching for, but if you’ve gotten this far and still can’t fix the problem, you don’t have much of a choice. Because browsers will cap resolution at 720p, I recommend using Safari or Edge for the best performance. That’s correct. For the time being, view the series on your smartphone or open Netflix in a browser on your PC.


I hope one of the solutions to your Netflix not functioning on Windows 10 issue was successful. If nothing else works, the best approach is to test it on your phone or tablet until the problem is resolved. If you have a different solution that I didn’t think of, please post it in the comments section.

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