When Windows users try to play a video from an embedded JW player in their browser, they usually get the error code 23011. ‘A manifest request was made without proper cross-domain credentials,’ says the error code, which is usually caused by a technical fault.
As it turns out, there are various possible causes for the appearance of this error code:
- Corrupted cache or cookie data – This error code can also be caused by corrupted temporary data or an improperly preserved cookie. If this situation applies, you should be able to completely resolve the issue by emptying the cache and cookies.
- Proxy or VPN-cause interruption – It is common knowledge that JW Player struggles to manage end-user connections that are funneled through a VPN or proxy server. If this scenario applies to you, you should be able to resolve the issue by turning off the built-in proxy server or installing a system-level proxy or VPN client.
- Problematic extension – According to some users, extensions, and add-ons such as Privacy Badger, Malwarebytes, and Avast Online Security might also generate this error code. In this situation, disabling the offending extension or add-on will resolve the difficulty with the JW player.
- Restricted network type – Some corporate, school, and hotel networks may prohibit Content Delivery Networks (CDN) like the one used by the platform underlying JW Player. In this scenario, you can either try to resolve the issue with the network administrator or connect to a different network.
- Browser incompatibility – Internet Explorer and Microsoft Edge are two browsers that are still incompatible with JW Player. By switching to a Chromium-based browser, you can eliminate the bulk of discrepancies.
See more: How To Fix Video Playback Error 224003
How to Fix Error Code 232011 With JW Player in Windows 10
Method 1: Clearing your browser Cache and Cookies
As it turns out, one of the most common reasons for this problem is corruption in the cache or cookie folder of the browser you’re now using. Keep in mind that there are a variety of issues that can arise as a result of the JW player’s corrupted temporary data, and Error code 23011 is one of them.
Luckily, individuals who have been affected have learned that the problem may be quickly resolved by going to your browser settings and emptying the cache and cookies. However, depending on whatever browser you’re using, the specific procedures to do so will vary.
Here are the steps to clear the cache and cookie of Chrome browser:
1. Open your Chrome browser.
2. Then, click on the three-dot icon in the top right section of the screen, and go to Settings.
3. Scroll all the way down to the bottom of the screen, then click on Advanced.
4. Next, go to the Privacy and Security tab and click on Clear browsing data.
5. Moving on, go to the Basic tab and make sure that the boxes associated with Cached images and files and Cookies and other side data are checked.
6. After you do this, set the Time range to All time using the drop-down menu, then click on Clear data button.
7. Wait until the operation is complete, then restart your browser and retry the operation that caused the problem previously.
If the Error code 23011 persists, proceed to the next possible solution listed below.
Method 2: Disable Proxy or VPN services
According to certain affected customers, connections bridged through the JW player can be disrupted by the 23011 problem because your network is currently connected via a VPN or proxy connection, which the webserver does not like.
Some users who were experiencing the same issue reported that they were able to resolve the issue by disconnecting their proxy server, VPN connection, or deleting the system level VPN entirely.
To address these cases, we prepared two separate sub-guides that will allow you to disable the proxy server (sub-guide A) or uninstall the VPN software (sub-guide B) (sub-guide B).
A. Disable Proxy Server
1. To launch the Run dialog box, press Windows key + R. Then, in the text box, type ‘inetcpl.cpl‘ and click Enter to access the Internet Properties tab.
2. Go to the Connections tab from the horizontal menu at the top once you’re within the Internet Properties tab, then click on LAN Settings (under Local Area Network LAN settings).
3. Go to the Proxy server category in the Local Area Network (LAN) Settings menu, then uncheck the box next to Use a proxy server for your LAN.
4. Restart your computer after successfully disabling the proxy server, and check if the problem has been repaired at the next computer startup by repeating the action that caused the Error code 2301.
B. Uninstall VPN client
1. By pressing the Windows key + R, a Run dialog box will appear. To open the Programs and Features panel, type ‘appwiz.cpl‘ and hit Enter. When the UAC (User Account Control) prompts you, select Yes to provide administrator powers.
2. Scroll all the way down the list of installed apps in the Programs and Features tab until you find the system-level VPN. When you notice it, right-click on it and select Uninstall from the context menu that appears.
3. After that, follow the on-screen directions to finish the removal, then restart your computer to see if the problem has been resolved.
If this scenario didn’t work for you or you’re still having problems, scroll down to the next possible solution below.
Method 3: Disabling Privacy Badger or different extension/add-in
This problem, according to certain Firefox and Google Chrome users, can also be caused by an extension (on Chrome) or add-in (in Firefox). Privacy Badger and a few other extensions/add-ins have been known to interact with JWPlayer and prevent it from streaming the video.
VPN/Proxy components, as well as several security extensions like Malwarebytes, are known to cause this issue. Of course, there may be others that we didn’t mention, so you’ll have to perform your own research and testing.
Once you’ve identified the faulty extension, uninstall it using one of the sub-guides below (A for Chrome and B for Firefox).
A. Disabling Extensions on Chrome
1. Go ahead and click the action button in your Google Chrome browser (top-right section of the screen).
2. To open the extension tab of Google Chrome, go to More Tools > Extensions after you’re within the action menu.
3. When you’re in the Extensions menu, scroll all the way down the list of installed extensions until you find the one you want to remove.
4. When you discover it, disable the problematic extension by clicking once on the Google connected with it.
5. Restart Google Chrome after disabling the addon to see if the issue has been resolved.
B. Disabling Extensions (Add-ons) on Firefox
1. Open Firefox and go to the top-right corner of the screen to the action button.
2. When you arrive to the next menu, select Add-ons from the list of choices.
3. Click Extensions from the menu on the left inside the Add-ons page, then disable the toggle connected with the extension you suspect is interfering with the Netflix app.
4. After you’ve disabled the extension, restart your browser to see if the issue has been resolved.
If the problem persists, proceed to the next possible solution below.
Method 4: Switching to a Different Network (if applicable)
It’s possible that the network administrators have decided to prohibit access to the content delivery network (CDN) that the JW Player actively uses if you’re only experiencing this difficulty while connected to a limited network (business, state, or school).
If this circumstance applies to you, you have two options for dealing with the problem:
- Connect to a different network (one that has no restrictions) and see whether the problem persists. Connecting to your home network and recreating the identical scenario that’s now generating the problem is the simplest method to test this notion.
- Talk to your network administrator if access to CDN networks (such the one used by JW Player) is restricted. If that’s the case, they can whitelist this instance so you won’t have any trouble playing JW embedded material.
If this case does not apply to you, scroll down to the ultimate solution.
Method 5: Using a Different Browser (if applicable)
You might wish to try a different browser if you’re using a less-popular one. Although JW Player is technically compatible with all current browsers, there have been numerous reports of difficulties with less common browsers that are not Chromium-based (Internet Explorer & Edge from example).
If you’ve any queries, check this video:
If you’re ready to experiment, try switching to Chrome, Opera, or Brave to check if the error code 23011 has been addressed.