In this post, we look into some troubleshooting solutions to resolve error code 0xc00d36c4 on Windows 10.
Error code 0xc00d36c4 is a media error that may pop up when you try to play a video/audio file, usually right after installing a major Windows update or after a fresh Windows installation.
The error generally shows up when trying to play music from a phone connected via USB or a media device such as a DVD. Most often, users report experiencing this error when trying to open the media files on Windows Media Player, Xbox music, and Groove.
How to Fix Music Video error 0xc00d36c4 on Windows 10
Method 1. Use Stellar Repair for Video
Stellar Repair for video is a powerful tool to repair severely damaged video files that got broken while shooting the footage, or during the editing and transfer process.
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This tool is ideal for Windows and Mac users and supports over 17 format video files including MOV, MP4, MKV, AVI. What’s more, it is also compatible with a variety of external media storage such as USB flash drives, SD cardsand HDDs.
With this tool, you can see the final results before saving the files thanks the preview feature and you can save time by repairing multiple videos at the same time.
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Method 2. Turn off Copy Protection in Windows Media Player
By default, Windows Media Player copy protects the media files it burns, making them impossible to play in other media/music players. You can easily turn this option off. Here are the steps:
1. Launch Media Player. To do this, click on Start and type “Windows Media Player” in the search bar and select Windows Media Player.
2. On the top left part of the Windows Media Player window, click on Organize > Options.
3. Go to the Rip Music tab, untick “Copy Protect Music“. Click OK to save changes.
Method 3. Install Use K-Lite Codec Pack
Codecs are programs that help encode and decode the digital data on media files. Generally, they allow you to play digital media files on your computers without any problems. Error code 0xc00d36c4 usually pops up because of missing codecs. However, you can easily install codecs in Windows 10.
All you have to do is run the installation wizard and follow the on-screen instructions to complete the process. Once done, restart your PC.
Method 4. Use VLC Media Player
VLC media player is a lightweight media player acknowledged for its capacity to open a wide variety of video and audio format files, in addition to Audio CDs, DVDs, VCDs.
One of its most features is that it can play a multitude of codecs such as MKV, WebM, WMV, MP3, MPEG-2, MPEG-4, H.264 without having to install those particular codec packs.
The VLC player works with these Windows versions: Windows 10, 8.1, 8, 7 (both 32-bit and 64-bit).
It’s easy to use and offers a neat interface, just follow the installation wizard instructions and then use the VLC media player to play the video file you wish
If VLC media player cannot play your media file, this proves that the problem lies in missing codecs, or that the file is corrupt.
Method 5. Move your music files
At times, copying the media files from an external storage location into your internal storage can help resolve the error 0xc00d36c4.
Choose the files you want to open and copy them (Ctrl + C). Next, paste them in a location within your internal storage (Ctrl + V). Check if the files will play now.
If it doesn’t, you may try to move them to the default Windows Music Library. This is the Music folder inside C: (or which ever your local disk is) Users.
Method 6. Fix Playback Settings misconfiguration
At times, error code 0xc00d36c4 may shows up due to the playback settings being changed by a different user or by malware. Troubleshooting the configurations can help fix the problem.
1. Go to the bottom right corner of the screen, find the Volume icon.
2. Click on Playback devices.
3. Go to the Speaker tab, click Configure options to open the Speaker setup window.
4. A list of audio channels will occur. Click on the Test button for each audio channel. If an error message saying Failed to play test tone appears, make a note of the channel.
5. Once you’ve tested all Audio channels, click on Next.
6. Uncheck all the speakers that produced the issue.
Close the window and check if the media files will open now.
Checkout this video to illustrate this guide:
We hope that our comprehensive tutorial helped you with fixing the 0xc00d36c4 error. If you have any more suggestions and questions, leave them in the comments section below.