FIX: Microsoft Store Error Code 0x80131500

In this tutorial, learn how to troubleshoot Microsoft Store error code 0x80131500 in Windows 10.

Because it is the primary source for Windows 10 programs, the Microsoft Store is essential software.

When utilizing Microsoft Store, several consumers have reported the issue 0x80131500, with the majority of them blaming their anti-virus software.

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The Microsoft Store is an important element of Windows 10 since it allows you to quickly and easily download a variety of software.

Unfortunately, many people have experienced issue 0x80131500 when attempting to use Microsoft Store, so we’ll show you how to fix it today.

How can I fix the 0x80131500 error on Windows 10?

The 0x80131505 error can cause a variety of issues on your computer, including the inability to use the Microsoft Store. Users have reported the following issues as a result of this error:

  • 0x80131505 Windows 10 Store – When attempting to enter Microsoft Store, this issue frequently arises. Take a look at some of our suggestions.
  • Microsoft Store problems – If you’re having issues using the Microsoft Store, you might be able to resolve the issue by using the Microsoft Store troubleshooter.

1. Disable your antivirus and firewall

Your antivirus or firewall may cause the 0x80131500 error in some instances.

If you want to protect yourself from internet threats, you should have a decent antivirus. However, your antivirus might sometimes interact with Windows apps, causing this problem.

Disabling specific antivirus features and seeing whether it fixes the problem can be a good approach to fix the problem. If your antivirus software includes a built-in firewall, turn it off and see if it helps.

If you can’t figure out which function is causing the issue, you might choose to turn off your antivirus completely.

Even if you off your antivirus, the problem may persist. If this happens, your only choice is to turn off your antivirus software for the time being. Check if the problem still exists after you’ve removed the antivirus.

We have a dedicated guide for Norton users on how to totally remove it from your computer. A similar post is also available for McAffe users.

If you’re using an antivirus program and want to remove it completely from your computer, check out this amazing list of the finest uninstaller software available right now.

If deleting the antivirus resolves the issue, you may want to explore switching to a different antivirus. There are a lot of good antivirus programs out there, but we recommend VIPRE Antivirus Plus.

It provides good protection at an affordable price and includes free customer service from the United States.

2. Change your regional settings

1. Go to the Settings app and then Time & language section.

2. Choose Region & language tab and then change your country or region.

3. Replace your wireless adapter

A faulty wireless adapter was said to be the source of the problem by a few users. Despite the fact that the Internet connection is stable, consumers have experienced issues accessing the Microsoft Store.
The problem was resolved after switching to a new wireless adapter, so you might want to try that.

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4. Reset the Store cache

1. To launch the Run dialog, press Windows Key + R.

2. Press Enter after typing wsreset.exe.

3. Try starting Microsoft Store again after clearing the cache.

5. Create a new user account

1. Go to Accounts > Family & other users in the Settings app.

2. Click the Add someone else to this PC option in the Other users area.

3. Choose I don’t have this person’s sign-in information.

4. Select Add a user without a Microsoft account.

5. Enter a new user’s username and password. Next should be selected.

6. After you’ve finished, switch to the newly created account and verify that everything is working properly.

Note: If the problem persists, you may need to transfer all of your personal files from your previous account to this one.


6. Change the DNS

1. Select your network from the list by clicking the network icon in the Taskbar.

2. Change the adapter options by selecting it.

3. Locate your current connection, right-click it, and select Properties from the menu.

4. Click the Properties button after selecting Internet Protocol Version 4 (TCP/IPv4).

5. Select Enter as the preferred DNS server and as the Alternate DNS server in the following DNS server addresses.

6. To save your changes, click Apply and OK.

Note: If you’re having trouble accessing TCP/IPv4 properties on Windows 10, follow the procedures in this article to regain access.

7. Run the Microsoft Store troubleshooter

If you’re getting an error code of 0x80131500 when trying to visit Microsoft Store, the issue could be a defect in your Universal apps or a bug in the Microsoft Store itself.

If that’s the case, the Microsoft Store troubleshooter may be able to help you resolve the issue.

This is a Microsoft software that is aimed to fix a variety of issues with Universal apps and the Microsoft Store.

To run this troubleshooter on your computer, download the Microsoft Store troubleshooter, then launch it and follow the on-screen instructions.

8. Sign out of the Xbox app on your PC

Although Xbox connectivity is a fantastic feature of Windows 10, users have reported that the Xbox software might occasionally cause the 0x80131500 issue to arise.

Users suggest that you sign out of the Xbox software on your PC fully to fix the problem.

If you’re having trouble opening your Xbox app, have a look at our  handy guide, which will walk you through the process step-by-step.

After that, the problem should be resolved, and error 0x80131500 should be resolved as well.

9. Perform SFC and DISM scans

Run a SFC scan

1. To open Command Prompt, type cmd and click Run as administrator.

2. To run the command, type sfc /scannow and click Enter.

3. Do not interrupt the scanning process while it restores your files, as it can take up to 15 minutes.

Note: If you’re experiencing problems accessing Command Prompt as an administrator, you should read this guide first.

Run a DISM scan

1. Open Command Prompt as an Administrator.

2. Enter the command below:

DISM /Online /Cleanup-Image /RestoreHealth

3. Don’t interrupt this because it can take up to 20 minutes, sometimes even longer.

10. Perform a Clean boot

1. Enter msconfig by pressing Windows Key + R. Click OK or press Enter.

2. Select Hide all Microsoft services from the Services tab. Now select Disable all from the drop-down menu.

3. Click the Open Task Manager button on the Startup tab.

4. Disable the first item on the list by right-clicking it. Rep this procedure for each of the startup items on the list.

5. Close Task Manager and return to the System Configuration window after you’ve disabled all starting items. To save your changes and restart your computer, click Apply and OK.

Note: If the problem does not reappear, it is likely that it was caused by a third-party program. To locate the faulty application, you must enable each program and service one at a time until the problem is identified.

Once you’ve done so, you can delete or disable the application, and the issue will be resolved forever.

When entering the Microsoft Store, the Error 0x80131500 can be frustrating, especially if you frequently download apps from the Store.

Most of the time, changing the regional settings will fix the problem, but if it doesn’t work, feel free to try any of the other solutions in this article.

As always, reach out to the comments area below if you have any other recommendations or questions.

If you’ve any queries, check this video:

Hope something helps you.

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