This article contains detailed instructions and steps to resolve the following errors when installing Adobe Reader DC: “A new version already installed” & “Error 1722 in Windows 10/8/7.
The following problem was occurred on a Windows PC: Adobe Acrobat Reader DC fails to install because “Newer version already installed“. The weird with this issue, is that Adobe Reader DC has not have been installed on the computer, because there isn’t exist any trace of the Adobe Reader program or files either on Add/Remove programs or in the hard drive.
What’s more, when troubleshooting the installation issue “a new version already installed” of Adobe Reader DC program, the following error message appeared when trying to install the program using the Adobe Acrobat Reader DC Distribution package: “Error 1722. There is a problem with this Windows Installer package. A program run as a part of the setup did not finish as expected. Contact your support personnel or package vendor.”
So if you are also getting this same error on your system, here is the fix.
How To Fix Adobe Acrobat Reader DC Installation Failed – Newer Version Already Installed – Error 1722 in Windows 10/8/7
Step 1. Download Adobe Reader and Acrobat Cleaner Tool
First of all, you need to remove all previous installations of Adobe Acrobat & Adobe Reader by using the Adobe Reader and Acrobat Cleaner tool.
The Acrobat Reader DC & Adobe Acrobat DC Cleanup utility is designed to clean Adobe Acrobat & Adobe Reader corrupted installations, including removing or changing permissions registry entries, removing or fixing corrupted files, and more.
Step 2. Download and install Windows Updates and Visual C++.
Download and install both the x86 & x64 vesrions of the Visual C++ Redistributable Packages for Visual Studio 2013 click here.
Download and install both the x86 & x64 vesrions of the Visual C++ Redistributable Packages for Visual Studio 2015 click here.
Step 3. Download and install Adobe Reader using the Full Acrobat Reader DC Installer Package.
Download Adobe Acrobat Reader DC Distribution package from this source.
Checkout this video to illustrate this guide:
Hope something helps you.
